| 20 answers for: User of, eg, a shop |
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| RANK | ANSWER | CLUE |
| CUSTOMER | User of, eg, a shop |
| TRUSTEE | Member of the board of, eg, a charity |
| REFERRAL | Passing on of, eg, a patient to a specialist |
| SOUBRETTE | Role of, eg, a maidservant in a play |
| ALBEDO | Measure of reflection (of, eg, a planet) |
| SHEERNESS | Verticality (of, eg, a cliff); town on Isle of Sheppey |
| LEAKAGE | Cause of drop in level of eg a lake possibly? (7) |
| BOOMTOWN | A place that has prospered because of the arrival of e.g. a new industry (4,4) |
| IMPOUND | To seize and take custody of e.g. a vehicle or goods because of a legal infringement (7) |
| SHORTCUT | A record of the address of e.g. a file to enable quick access in computing (5,3) |
| EASTERNEUROPEAN | A geographical description of e.g. a Russian or a Romanian national (7,8) |
| PROLOGUE | Introductory section (of, eg, a play) |
| ETHOS | Characteristic spirit (of, eg, a culture) |
| STOREKEEPER | Person in charge of, eg, a warehouse |
| INCARNATION | Living embodiment of, eg, a deity |
| TIMESCALE | Duration of, eg, a project |
| REALISATION | Accomplishment (of, eg, a long-held plan) |
| TOPIC | Theme (of, eg, a talk) |
| TRANSCRIPT | Written copy of, eg, a speech |
| INTERCEPTED | Stopped the progress of (eg, a missile) |
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